Policies and Terms
Note: First time orders must call to confirm availability and shipping.
ORDERING INFO & HOURS
Animals arrive and leave daily, so please contact us for current stock
availability, prices, shipping, etc., before sending money. We're
happy to answer questions about our stock by phone if you call
between 12:00 P.M. and 5:00 p.m. Tuesday - Saturday.
Full payment prior to shipping is our policy, except to recognized zoos and institutions, which have 30 days to remit balance. Payment must be made in U.S. funds in the form of credit card (VISA, MC, Amex, Discover), money orders, cashier's checks, cash, or wire transfers.
Florida residents must add 7% sales tax or supply a signed tax number card.
Phone / FAX orders will hold live animals for 7 days while payment arrives. After 7 days, animals will automatically be offered for sale again.
We accept all major credit cards (Visa, Mastercard, Discover, American Express).
We can also accept PayPal. Be sure to verify by phone that your order has been accepted and is awaiting payment before using this option.
No minimum order is for orders shipped anywhere in the United States.
Most types of animals can be shipped via Express Mail,
and FED-X (other carriers can be used, please inquire).
Shipping costs range from $25-$75 depending on number of animals and the size of the shipment.
All venomous snakes are shipped "air freight" to your nearest major airport (YOU must tell us which one) via the least costly cargo category applicable on the date that we've confirmed (unless you request a more costly express category, such as "Delta DASH").
Call your local airport to find out about air freight charges from Tampa, Florida (airport code = TPA). We ship on Delta wherever they offer service; other areas can usually be reached through an alternate carrier.
Styrofoam-lined boxes and heat packs are used in Winter. A $10.00 packing charge will be added to all orders.
ALL venomous orders require a $25.00 packing box fee per box.
Incoming shipments to us should be sent on Mondays - Wednesdays.
LIVE ARRIVAL GUARANTEE|
All animals sold by us are guaranteed to arrive alive and be outwardly healthy upon receipt if picked up within 4 hours of arrival. In addition, we extend this guarantee for a full 7 days on captive-born animals only. We can not extend these guarantees to export shipments, orders discounted below our retail list price, or to shipments delayed beyond our control. If you are in any way dissatisfied with the animals and / or goods received, we will consider credit or replacement if you call to discuss it.
YOU MUST NOTIFY US OF ANY PROBLEMS WITHIN 48 HOURS OF
RECEIPT OF SHIPMENT (or within 7 days on captive-born animals) to
remain eligible for possible adjustments. Glades Reptiles will
not be responsible for additional freight / postage charges on
The sale of endangered or protected wildlife is contingent upon the
issuance of permits by applicable authorities. Extra
maintenance charges may be incurred on specimens held over 3 weeks.
These animals are not sold to minors or to residents of areas where
they are prohibited. Check your local and state laws before placing
an order. Florida residents and visitors must show us a current
Florida venomous permit to purchase venomous reptiles while in
Stay up to date on our newest inventory arrivals by subscribing to our Price List email notification.
You will receive an email every time we update the monthly Price List the first week of the month and when we receive new arrivals during the month.
SIGN UP HERE
We will send a couple of complimentary lists to anyone who requests them by phone or mail or fax.